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| Shipping & Returns |
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Minimun order value
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The minimun order value is 10 EUR. Orders lower than 10 EUR will be charged by an extra
amount of the difference between the value of goods and this 10 EUR
(= 10 EUR - value of goods).
Concerning all customers outside Germany the minimun value order is 30 EUR.
Orders lower than 30 EUR will be charged by an extra amount of the difference between the value of goods
and this 10 EUR (= 10 EUR - value of goods).
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Shipping and Packaging
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From a minimum purchase amount of 75.00 Euro shipping and packaging to Germany is free of charge! For orders from outside Germany shipping and packaging is free of charge from a minimum purchase amount of 125.00 Euro!
Please find more details about shipping and packaging fees for all countries here.
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Claims and exchanges
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To satisfy our customers completely, claims and exchanges of any other kind will be accepted within 4 weeks
of invoice date. Please put the invoice, or even better a copy of the invoice, into the shipment. We cannot
accept returns of certain items, including any CD,DVD,VHS tape or vinyl record that has been opened (taken
out of its plastic wrap). If community discount is claimed during the revocation period of a membership order,
the right of revocation of the annual membership is also left out.
We will accept returns only if all postal charges are paid by sender.
Audio-visual products will not be replaced unless there is a defect in the production. So please give a short
statement for returning the goods. Discrepancies between the colour of the pictures on the webshop and the
colour of the delivered products are results of a technical process and do not present any defect.
Usually we deliver your order within 7 days (within Germany). We will do our best to deliver all items of your
order to you at once so you do not have to wait for an article to arrive. In addition to that the mail delivery
service needs time to get the package to you, please keep in mind that we do not have any influence on that.
We are always trying hard to deliver in the shortest time possible but around Christmas or when a new
album is released deliveries might take a little longer than usual. Please do not instantly send hate mails,
we are trying really hard to "get it done"...!!!
Address:
Rammstein Merchandising oHG
Postfach 550254
D 10372 Berlin / Germany
You`ll receive a cheque about the order value and, in case of a justified return, on top the postal charges.
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Defective shipments
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Make sure that you accept only undamaged parcels from the postal service; in case of doubt, open it in the
presence of a postman. Never accept damaged parcel's !!, because of showing the will to take damaged goods
with this behaviour. If there are some problems or discrepancies, please write down the name of the postman.
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Returns / Rescission of contract
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We refund the postal charges for the return after receipt of the goods, only
if you revoke the contract of sale in written form (via e-mail or postal
letter) within 14 days after receipt of the goods and only if the gross
value of the order amount exceeds 40 EUR. The postal charges are either
credited back to the credit card used for the purchase or via international
bank remittance.
Our shipment fees will not be refunded, unless the returned good/goods
is/are subject to implied warranty.
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Complaints
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A full refund of the purchase price cannot be claimed if the value of the
good is reduced by signs of use, which does exceed the usual examination of
the good (e. g. washed and dried clothes, opened protection films of CD's
and DVD's, spots and stains, etc.), by signs of destruction or any other
circumstances the customer is responsible for. The delivered goods can only
be used for the examination and have to be returned unwashed, with the
original label and inside the original package.
Further claims are excluded.
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